I’ve downloaded my video successfully, but it won’t play on my computer?
We recommend you use the media player VLC if your default media players do not work. This is a universal media player for PC’s and Apple MAC’s and is highly regarded in the marketplace. It is free to download so head to Google and search VLC (the one with the orange road cone!)
I’ve accessed my IDIDIT account already, but I can’t remember my password?!
No problem, first try to reset your password yourself but if this doesn’t work then flick us an email
, please include the email address you’ve used to log into IDIDIT, and we’ll amend your password for you.
Can I return or exchange my Photos or Video?
Once you take receipt of your photo and video purchase (includes all forms of photo and video distribution methods) there is no right of return for exchange or refund.
Is Photo and Video permitted for commercial use?
All AJ Hackett Bungy New Zealand photo and video is not permitted for any commercial use; we reserve the right to use any recording and images for promotional purposes without reward.
What options are available to purchase my photos?
Our core content is a professionally produced video and minimum set of 8 photos that are available Online or on two choices of USB key – standard USB 3 carabiner style USB, or our 5-Way USB key providing direct connect to devices via standard USB 3, i-Phone connection, Android, USB-C, and MicroSD. As we upgrade our Photo and Video technology across our products, we are introducing bonus photo and video content that is available on day, on one of our USB keys only.
What size are my digital photos?
High resolution, good quality images. They are the same quality no matter what option you choose.
Technically, photos are around 3800x1600, and vary between 1-4 megabytes depending on the photo composition (how much colour and contrast in the photo). Photos are shot on Canon or Nikon cameras, depending on site/activity, in Medium, “normal” jpeg format. They can be printed A3 and they look great!
We cannot provide the RAW format straight off the cameras as these are simply too large to process in a timely manner and store for the volume of customers we have.
How long will my photos and video remain online?
Photos and video are online for 6 months. They must be downloaded within this period as they will be purged past that point. If you forget to download your content within that time, we may be able to re-upload at a cost of $20.00.
What options are available to purchase my video?
We provide high definition videos for all our Jumpers, Swingers, Bridge Climbers and Zipriders!
Our videos are in the high definition range and provided in a number of formats specific to the purchase option chosen:
HD video and photos are shown directly from our website and downloadable as many times as you wish. The speed and bandwidth of your internet connection will determine the performance of viewing your content.
We provide the HD video and high quality photos on our USB keys.
Can I purchase my photos and videos before I Jump?
Absolutely! If you are really keen to take home your proof even before you jump, then be our guest! We will take payment and put a Photo/Video credit against your booking and once you have jumped, you can talk with our Photo and Video Jed-I team to choose exactly how you want to take your proof home with you.
What happens if I lose my photos and video?
It will all depend on what you purchase and when it was purchased. Simply email us
with as much information as possible (full name, product you did, date you did it) and our Customer Service team will be on the case! We charge a fee of $20.00 to cover the cost of restoring this from our archives and hosting Online.