What size are my digital photos?
High resolution, good quality images. They are the same quality no matter what option you choose.
Technically, photos are around 3800x1600, and vary between 1-4 megabytes depending on the photo composition (how much colour and contrast in the photo). Photos are shot on Canon or Nikon cameras, depending on site/activity, in Medium, “normal” jpeg format. They can be printed A3 and they look great!
We cannot provide the RAW format straight off the cameras as these are simply too large to process in a timely manner and store for the volume of customers we have.
How long will my photos and video remain online?
Photos and video are online for 6 months. They must be downloaded within this period as they will be purged past that point. If you forget to download your content within that time, we may be able to re-upload at a cost of $20.00.
What options are available to purchase my video?
We provide high definition videos for all our Jumpers, Swingers, Bridge Climbers and Zipriders!
Our videos are in the high definition range and provided in a number of formats specific to the purchase option chosen:
HD video and photos are shown directly from our website and downloadable as many times as you wish. The speed and bandwidth of your internet connection will determine the performance of viewing your content.
We provide the HD video and high quality photos on our USB keys.
Can I purchase my photos and videos before I Jump?
Absolutely! If you are really keen to take home your proof even before you jump, then be our guest! We will take payment and put a Photo/Video credit against your booking and once you have jumped, you can talk with our Photo and Video Jed-I team to choose exactly how you want to take your proof home with you.
What happens if I lose my photos and video?
It will all depend on what you purchase and when it was purchased. Simply email us
with as much information as possible (full name, product you did, date you did it) and our Customer Service team will be on the case! We charge a fee of $20.00 to cover the cost of restoring this from our archives and hosting Online.
Can I order my photos and video off the internet?
Yes, simply email us
and state what you would like to purchase!
We keep all photos and videos indefinitely (except Zipride P&V which is kept for 6 months), however as our photo and video systems have been upgraded at different times over the years, you will need to check with us first to ensure we still have your media!
Can I download my video to my Smartphone or Tablet?
You need to read the instructions for your particular device of how to do this as the process will be entirely dependent on the device you are using.
For further information you can click here
How long does it take for my photos and video to be available?
If you purchase our online option, in theory your proof should be ready within half an hour. However, on busy days this can take longer with the volume of data uploading. As you might have noticed, our products are in remote and challenging areas where data connectivity is challenging!
If your IDIDIT code doesn’t work the first time you try, don’t panic, your media will just be queued and waiting to upload. If it’s been over 24 hours and you still can’t access your media, feel free to email us
I’ve downloaded my video successfully, but it won’t play on my computer?
We recommend you use the media player VLC if your default media players do not work. This is a universal media player for PC’s and Apple MAC’s and is highly regarded in the marketplace. It is free to download so head to Google and search VLC (the one with the orange road cone!)
I’ve accessed my IDIDIT account already, but I can’t remember my password?!
No problem, first try to reset your password yourself but if this doesn’t work then flick us an email
, please include the email address you’ve used to log into IDIDIT, and we’ll amend your password for you.